Terms and conditions

7.1 Clients may reschedule a Session by giving at least 24 hours' notice, subject to tutor availability, at no additional cost.
 

7.2 Sessions cancelled or rescheduled with less than 24 hours' notice may be charged in full, except where due to illness or circumstances beyond the Client's reasonable control, considered on a case-by-case basis.
 

Exceptional circumstances are classed as 1 or more of the following:
 

1. Verified long-term medical conditions or serious illness affecting the patient with evidence provided by a doctor’s letter with official header and stamp;

2. Bereavement of an immediate family member;

3. Exceptional safeguarding concerns raised in writing and supported by evidence.

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7.3 If we need to cancel or reschedule a Session (for example, due to tutor illness), we will notify the Booking Contact as soon as possible and offer an alternative time or, where this is not possible, a full refund or credit for that Session will be provided.

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7.4 Consumer statutory cancellation rights: if you are a consumer based in the UK and have booked our Services online you may have a right to cancel within 14 days under the Consumer Contracts Regulations, unless you have expressly requested that Services begin within that period and we have delivered them, in which case this right may be lost once the Service is partly performed. It will also be subject to the following conditions outlined in Section 7.5.

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7.5 Where a package of Sessions has been purchased and the Client wishes to cancel before all Sessions have been used, a refund may be given for unused Sessions only with the following deductions that apply:

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1) A £200 fee for an initial consultation if conducted
 

2) A £100 fee for every draft correction or feedback that was used in part from a package (this does not apply to proofreading services)
 

3) An administration fee of £50 to process the cancellation
 

If no part of the service was accessed, the client is entitled to a full refund of the fees that would otherwise be charged with certain exceptions outlined in Section 7.8.
 

7.6 All refund requests must be formally submitted in writing to enquiries@statementcraft.co.uk within the 14-day period. It must include the following details:
 

1) Full name and contact details
 

2) Purchase details and the date of the contract
 

3) Details of the services accessed as well as services outstanding (if applicable)

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7.7 Refund timeline: approved refunds under this clause will be processed within 14 business days after confirmation.
 

7.8 Refunds will not be issued in any of the following circumstances:
 

1. Change in decision or career direction e.g. no longer wanting to apply to medicine, dentistry, veterinary medicine or any university;

2. Acceptance into, or an offer, from a university course or alternative programme;

3. Delay in using purchased hours or services, or expiry of hours not scheduled in the agreed timeframe;

4. Non-completion of a tutoring bundle or service for reasons other than the exceptional circumstances outlined above;

5. Failure to achieve the grades, qualifications or requirements required for university entry;

6. Dissatisfaction with the service or quality of the service as a result of the Client failing to prepare the required materials such as drafts, notes or research required prior to a feedback session.

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All refund requests must be submitted in writing with supporting documentation to enquiries@statementcraft.co.uk. Refunds that have been approved via written confirmation from the Director of the company will be processed within 14 business days following confirmation.